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London Triathlon FAQs

London Triathlon FAQs 2023 

 

PRE EVENT 

 

Which race categories are available? 

  • The London Triathlon consists of four race categories; Super Sprint, Sprint, Olympic, and Olympic Plus.  

  • The Super Sprint route consists of a 400m swim, 10km bike ride, and a 2.5km run.  

  • The Sprint route consists of a 750m swim, 20km bike ride, and a 5km run  

  • The Olympic route consists of a 1500m swim, 40km bike, and a 10km run  

  • The Olympic Plus route consist of 1500m swim, 80km bike, and a 10km run  

If you are not comfortable completing a full triathlon you can compete in a sprint relay which consist of three people completing a single leg of the race to make up an entire triathlon; for example one person carries out the swim, another the cycle and finally the third person.  

 

Are there any race restrictions to the event? 

You must be at least 17 years old at the end of the calendar year of the event to compete in the main triathlon.  

 

Can I fundraise for charity? 

We have a number of charities associated with the event but you are welcome to raise money for any charity that is close to your heart.  

In order to do this you need to register through the general entries and then can fundraise separately to any official fundraising channel the event offers.  

We recommend setting up a JustGiving page to assist with marketing and securing your funds. 

 

How do I register for the event?  

All participants need to register online through our registration page which is accessible through our website.  

In order to complete your registration there are four steps to follow: 

  • Step 1: Select your entry type.  

In order to do this you need to know the following information:  

1. The distance you wish to compete; Super Sprint, Sprint or Sprint Relay (the relay is only available on Saturday)  

2. The day you wish to compete; Saturday or Sunday  

3. The gender race you wish to compete in; male, female or mixed  

  • Step 2: Complete the entry from questions  

  • Step 3: Accept the T&Cs and sign the electronic signature  

By accepting the terms and conditions you adhere to all of the policies of the event both on our registration software, Njuko, and our event itself.  

In order to sign the electronic signature you need to type your name in the space provided.  

  • Step 4: Pay for the event  

You can pay for your place using a credit or debit card, including American Express.  

 

I have a disability can I still participate?  

We are an all-inclusive event and do our utmost to accommodate participants with disabilities.  Please contact our Customer Service Team, hello@londontriathlon.com with a description of your disability. We will assess this and establish if it is possible to compete and what we require to make this feasible.  

 

Does any part of the entry fee go to charity?  

Your entry fee covers the staging of the event and third party insurance.  

 

What is the British Triathlon Federation (BTF) day membership for?  

The BTF day license is a license for racing and covers your public liability insurance for the day.  

If you’re not already a British Triathlon member you need a day membership to comply with British Triathlon Competition Rules which require all competitors be a member of the sport for the day. There will be an option during registration for you to input your BTF membership details or purchase a day license. 

Day Membership includes:  

i) British Triathlon membership on race day  

ii) Race license to compete in the sport on the day of the race  

iii) Individual public liability insurance cover up to £15 million on the day of the race    

For further information on race licenses please contact the BTF directly at: www.britishtriathlon.org.  

 

My desired race category is not available. 

Each race category has a specific number of places and if this is full it will display ‘Sold Out’. Alternatively, if you cannot find the desired race category on the entry form please contact our customer service team who will be able to assist you; hello@londontriathlon.com  

 

Can I guarantee the same wave as a friend, family, or work colleague?  

To ensure you race with friends, family, and work colleagues you need to choose the same race category. You will also need to request the same gender race (male, female or mixed) during the registration process. Closer to the event date you will be given the option to join the same Tri-Squad. We’ll try our best to ensure you and your Tri-Squad are in the same wave, but this is not guaranteed.

 

Can I change my personal and race details?  

please 

 

When will I find out my start time?  

Start times and wave allocations will be sent out to you via email and posted on the website around 2 weeks prior to the event.  

 

Can I transfer my place?  

As per the withdrawal policy you can transfer your place to another race category subject to availability. In order to make any changes to your entry please login in to Njuko website. Please note, you can only change this up to 6 weeks prior to the event weekend.

 

Can I change my wave allocation and start time?  

We do not change wave start time unless it is in an extreme situation. We manage each request on a case-by-case situation, please email hello@londontriathlon.com for assistance.  

 

WITHDRAWALS 

 

I am signed up, but am now unable to make the date – what are my options?   

Membership options    

If you can’t make the date, please get in touch with our Customer Experience team via members@limelightsports.club.    

Please note you must let us know you are unable to attend you must let us know a minimum of 1 month before the event date if you would like a refund and 1 week before the event if you would like to defer your place or transfer it to another LSC Member.    

  

General options    

If you can’t make the date, please get in touch with our Customer Experience team via hello@londontriathlon.com  

  

Unless you purchased Refund Protect at the point of entry you are unable to obtain a refund, transfer or deferral for your place as per our Terms & Conditions. There are a great deal of costs involved in staging an event of this proportion, such as paying for staffing, infrastructure, road closures and medical cover, all of which aren’t recoverable.  

 

RACE PACK 

 

When should I receive my race pack?  

You will need to collect your race pack on race day at the Race Pack Collection area in the event village.  You will be sent a QR code the week of the event which you will need to use to collect your race pack. 

This will contain all the essential items for your race, including a security wristband, 2x bike numbers, your race number and your timing chip. Team relay captains will need to pick up the race pack for their whole team. – still relevant?  

 

 

EVENT WEEKEND 

 

How can I book accommodation for the events?  

For event specific accommodation information please visit the ExCeL Centre website.   

 

How do I get to the Excel Centre?  

The ExCeL Centre is located in East London in the heart of the Docklands. You can get to the event by car or public transport, the nearest tube station is Custom House on the DLR line. If you visit our website you can find all of the relevant information to get you to the venue to ensure you arrive in time for your wave.  

 

What time do I need to arrive?  

In order to set up in transition and be ready for your race we recommend that you arrive 90 minutes before the start of your wave. You then need to be at Swim Assembly point 20 minutes before your wave is due to take place, this is to ensure you have partaken in our safety briefing and have received your swim cap.  

 

Do I need a wetsuit?  

A wetsuit is compulsory and it is your responsibility to ensure you have one on race day. The wetsuit will not only keep you warm, but will also help you swim faster as it provides you with extra buoyancy.  

Wetsuits must be worn up to 25°C. Should the water temperature exceed 25°C wetsuits are not permitted and changes to the event may be made at the organisers discretion.  

Surf and shortie wetsuits are allowed, but these are totally different to a triathlon specific wetsuit, which is designed for swimming and fits like a second skin.  

 

What do I wear underneath my wetsuit?  

We recommend that you wear a tri-suit, but it is not compulsory. Regular sports kit is fine over a swim suit.  

 

Can I listen to a personal music player whilst racing?  

No. You will be unable to hear other competitors or the marshals when you are wearing one and consequently pose a threat to others.  

 

How can I be sure that the water will be safe to swim in?  

We conduct numerous tests right up to the race day itself to ensure that the water is safe to swim in.  

 

Can I use any stroke on the swim?  

You can use any stroke you desire except for backstroke as this replicates the sign of distress.  

 

Can I use tri bars on my bike?  

Tri bars (and handlebars) must be plugged and they must be secure. There is no requirement for them to be shorter than the brake levers unlike in the elite races.  

 

Is the race draft legal?  

Drafting is against the rules for all but the Elite Competitors. You must not take shelter cycling behind or cycle beside another competitor during the race. You can be disqualified from the race for drafting. The draft zone is a rectangle measuring ten (10) metres long by two (2) metres wide. The centre of the leading 2 metre edge is measured from the back edge of the back wheel.  

 

Where do I find more information on rules and regulations?  

For more detailed triathlon rules and regulations please click here or contact the British Triathlon Federation www.britishtriathlon.org.  

 

Is water available during the races?  

Water will be handed out on the run course and at the finish line.   

There will be no water stations on the bike course – it is your responsibility to ensure that you have enough fluid to keep yourself hydrated on the bike leg.  

 

POST EVENT 

How can I find out my finish time? 

Provisional results will be available in our LimeLight Sports Club app, on our website and if you have inputted a British mobile number, they will be texted to you. 

 

How do I buy a photograph of myself crossing the finishing line?  

Marathon Photos are our official photographer for the event. Please go directly to their website to retrieve your photos and further information.  

 

Who do I contact for lost property?  

Please contact the event organisers via email, hello@londontriathlon.com, with a full description of the missing item and we will do our best to reunite you with the item  

 

ADDITIONAL INFORMATION 

 

 

How do I volunteer?  

If you’d like to volunteer and be #partofthecrew please contact: volunteers@limelightsports.com  

We couldn’t do our events without our incredible volunteers. Working at the Oxford Half is an incredible opportunity and an amazing weekend of sport.  

 

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